PrivadoCare+ Terms & Conditions

These Terms & Conditions govern the use of services provided by PrivadoCare+ ("we," "our," or "us") to private self-pay healthcare clinics ("you," "your" or "clinic") across Canada. By using our services, you agree to comply with and be bound by the terms outlined in this agreement.

1. Scope of Services

We provide virtual administrative support services exclusively for private self-pay healthcare clinics across Canada, which may include:

• Appointment scheduling and calendar management
• Patient communication and follow-up coordination
• Self-pay invoicing and payment tracking in CAD ($)
• Patient intake and consent form management
• Virtual reception services
• Weekly performance and administrative reports

Note: We do not provide insurance billing or revenue cycle management services. Details of your chosen service package are specified in your Service Agreement.

2. Client Responsibilities

You agree to:

• Provide accurate and timely access to required administrative systems
• Ensure your clinic operates as a private self-pay practice
• Maintain compliance with PIPEDA, PHIPA (Ontario), and HIA (Alberta) as the data controller
• Notify us of scheduling changes, cancellations, or service modifications
• Provide necessary information for billing in CAD ($)
• Comply with provincial healthcare regulations in your jurisdiction

3. Fees & Payment Terms

• Service fees are billed monthly in advance in CAD ($)
• All prices are exclusive of applicable taxes (GST/HST)
• Invoices are issued on the 1st of each month and due within 7 days
• Payments can be made via Stripe, bank transfer, or other approved methods
• Late payments may incur service delays or temporary suspension
• Introductory offers (50% off first month) apply to new clinic clients only

4. Service Packages

5. Confidentiality

We maintain strict confidentiality of all clinic and patient data, as outlined in our signed Non-Disclosure Agreement (NDA). All PrivadoCare+ team members are bound by confidentiality agreements and data protection obligations under PIPEDA, PHIPA (Ontario), and HIA (Alberta).

6. Termination & Cancellation

• Either party may terminate the agreement with 30 days' written notice
• Unused services will not be refunded after the monthly billing cycle has started
• In case of material breach of contract, we reserve the right to terminate services immediately
• Upon termination, we will provide a transition period for data handover as required by PIPEDA

7. Limitation of Liability

PrivadoCare+ shall not be liable for indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the monthly service fee paid for the period in question. We are not liable for business interruptions, data loss from third-party systems, or circumstances beyond our reasonable control.

8. Data Protection

We comply with PIPEDA, PHIPA (Ontario), and HIA (Alberta) requirements as a data processor. A separate Data Processing Agreement (DPA) will be signed with each client. We implement industry-standard data security measures, including encrypted cloud systems and access controls. All clinic data is handled securely in compliance with Canadian data protection laws.

Important: Clinics remain the data controllers of their patient information. PrivadoCare+ acts as a virtual admin support provider, not a healthcare entity.

9. Service Modifications

We reserve the right to update service features, pricing, or these terms with 30 days' notice. Clients will be notified of any significant changes via email. Continued use of services after modifications constitutes acceptance of updated terms.

10. Governing Law

This agreement is governed by the laws of Ontario, Canada. Any disputes will be handled under the jurisdiction of Ontario courts.

All Canadian clients are specifically governed by the laws of Ontario, Canada.