Privacy Policy

PrivadoCare+ ("we," "our," or "us") is committed to protecting the privacy of our clients and their patients. This policy explains how we collect, use, store, and protect personal data in compliance with the PIPEDA (Personal Information Protection and Electronic Documents Act) and PHIPA (Ontario) & HIA (Alberta) where applicable.

1. Information We Collect

We may collect and process the following personal data on behalf of our clients:

• Patient Information: Names, contact details, appointment information, consent forms, medical intake forms.
• Clinic Information: Clinic name, contact information, payment details, service agreements.
• Administrative Data: Booking preferences, billing information in CAD, communication records.

2. Why We Collect Personal Data

We process personal data to:

• Provide virtual administrative support services (appointment booking, invoicing, follow-ups)
• Manage communications and inquiries effectively
• Ensure secure billing and payment tracking in CAD
• Fulfill our contractual obligations to our private self-pay clinic clients
• Maintain compliance with Canadian privacy regulations

3. How We Collect Data

We collect data when you or your patients:

• Fill out intake, consent, or booking forms through our secure platforms
• Communicate via email, WhatsApp, or phone
• Provide access to shared platforms like Google Calendar or payment systems
• Engage with our virtual admin partners for clinic support

4. Data Storage and Security

We securely store data on encrypted platforms including Google Workspace, Zoho, and Cal.com, ensuring strict access controls and permission protocols. All clinic data is handled securely in encrypted cloud systems compliant with Canadian privacy regulations.

We use secure passwords, encryption, and routine security reviews to protect data against unauthorized access, loss, or disclosure. All data is stored on Canadian servers where possible.

5. Data Sharing and Third Parties

We never sell personal data. We only share data with third-party service providers when necessary to deliver our services, such as payment gateways (e.g., Stripe, Zoho) or secure communication platforms. These providers are PIPEDA-compliant and obligated to protect personal data.

6. Your Data Protection Rights

Under Canadian privacy laws, you and your patients have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of personal data
• Restrict or object to data processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at hello@privadocareplus.ca.

7. International Data Transfers

As a Canadian service provider, all data is processed within Canada or in jurisdictions with comparable privacy protection standards as recognized by Canadian law.

8. Data Breach Procedures

In case of a data breach, we will promptly notify affected individuals and relevant authorities as required by Canadian privacy regulations, detailing the extent and mitigation actions taken.

9. Changes to This Policy

We regularly review and update our privacy policy. Any updates will be posted here with the latest revision date clearly indicated.

Last updated: December 15, 2024