Privacy Policy

How we protect your data in compliance with GDPR

PrivadoCare+ ("we," "our," or "us") is committed to protecting the privacy of our clients and their patients. This policy explains how we collect, use, store, and protect personal data in compliance with the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following personal data on behalf of our clients:

  • Patient Information: Names, contact details, appointment information, consent forms, medical intake forms.
  • Clinic Information: Clinic name, contact information, payment details, service agreements.

2. Why We Collect Personal Data

We process personal data to:

  • Provide administrative support services (appointment booking, invoicing, follow-ups).
  • Manage communications and inquiries effectively.
  • Ensure secure billing and payment tracking.
  • Fulfill our contractual obligations to our clients.

3. How We Collect Data

We collect data when you or your patients:

  • Fill out intake, consent, or booking forms.
  • Communicate via email, WhatsApp, or phone.
  • Provide access to shared platforms like Google Calendar or payment systems.

4. Data Storage and Security

We securely store data on encrypted platforms like Google Drive and Notion, ensuring strict access controls and permission protocols. We use secure passwords, encryption, and routine security reviews to protect data against unauthorized access, loss, or disclosure.

5. Data Sharing and Third Parties

We never sell personal data. We only share data with third-party service providers when necessary to deliver our services, such as payment gateways (e.g., Stripe) or secure communication platforms. These providers are GDPR-compliant and obligated to protect personal data.

6. Your Data Protection Rights

Under GDPR, you and your patients have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of personal data.
  • Restrict or object to data processing.
  • Request data portability.

To exercise these rights, please contact us at hello@privadocare.co.uk.

7. Cookies

We may use cookies on our website and portals to improve user experience. Users can choose to disable cookies through their browser settings.

8. Data Breach Procedures

In case of a data breach, we will promptly notify affected individuals and relevant authorities within 72 hours, detailing the extent and mitigation actions taken.

9. Changes to This Policy

We regularly review and update our privacy policy. Any updates will be posted here with the latest revision date clearly indicated.

Last updated: June 10, 2024

10. Contact Information

For any privacy-related inquiries or concerns, please reach out to:
PrivadoCare+
Email: hello@privadocare.co.uk
Website: privadocare.co.uk