GDPR Compliance Statement

At PrivadoCare+, we take your privacy seriously. We are fully committed to protecting all personal data in accordance with the UK GDPR (General Data Protection Regulation) and Data Protection Act 2018.

This statement outlines how we collect, store, use, and protect your data — and your rights as a data subject.

What Data We Collect

We may collect and process the following types of personal data:

• Full name and contact details (email, phone)
• Clinic/practice information
• Communication records
• Service preferences or support queries

We only collect data that is necessary and relevant to provide our services effectively.

Why We Collect Your Data

We use your data to:

• Respond to enquiries and support requests
• Deliver our healthcare admin and billing services
• Schedule appointments or demos
• Manage customer relationships and service delivery
• Comply with legal obligations

We do not sell or share your data with third parties for marketing purposes.

How Your Data is Stored and Secured

All data is securely stored using encrypted systems and cloud platforms that comply with GDPR standards. We use:

• Secure servers and encrypted databases
• Access control protocols to limit data access to authorised team members
• Routine data audits to prevent unauthorised use or breaches

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purpose it was collected for, or to meet legal, accounting, or regulatory requirements.

Once no longer needed, your data is securely deleted or anonymised.

Your Rights Under GDPR

You have the right to:

• Access your data
• Correct inaccurate or outdated data
• Request deletion (the right to be forgotten)
• Restrict processing
• Withdraw consent at any time
• File a complaint with the Information Commissioner's Office (ICO)

Third-Party Processors

Where necessary, we work with trusted third-party platforms (e.g., Stripe for billing, Google Calendar for scheduling) that are GDPR-compliant and only process your data under strict agreements.

Changes to This Statement

We may update this statement to remain compliant or improve transparency. Updates will be reflected on this page and dated accordingly.

Last updated: July 6, 2025